Being that the products are 90% - 100% natural, the shelf life varies depending on the product.

As we use only the finest natural ingredients known to us and minimal preservatives in our fresh, original preparations, we offer the following guidelines to help maintain the freshness and efficacy of our goodies for as long as possible:

We recommend that hair conditioners should be used within 12 months of purchase. Oils and Butter should  be used within 12 months from purchase date. Shampoos generally have a shelf-life of one year or more from date of purchase. In general, it is a good idea to refrigerate products to extend shelf life. Products that have a high content of Natural ingredients will expire quickly so please try to use them up.

If you open a product and it doesn't smell right or is starting to mold, please DO NOT use it. Dispose of it immediately. Shescentit will not be responsible for damages or injuries that may result from usage. By purchasing our products and checking the I agree to terms and conditions box you are agreeing to the terms on this page. This is legally binding.

We recommend use of sterile disposable or plastic spoons rather than fingers - to remove the product from the jar in order to decrease the potential introduction of bacteria from the fingertips into the product.

Post-Usage: Please be sure to close lids tightly on all jars and to remove any residue from the spouts on bottles before each use. Bottle tops should be fully closed when storing your product or between applications.

We want you to enjoy and benefit to the utmost from your products. If you should ever have any questions about product or their use, please do not hesitate to contact us at any time. It is always our great pleasure and honor to serve you however we can.

Shescentit products are not tested on animals. We are a cruelty-free company.

No, overall, our products are not vegan as some products contain honey, which is an animal by-product.

Yes, our products are formulated to be used  on both natural and chemically treated hair. We have a vairiety of hair products that all hair types will benefit from.

Due to the fact that we use the purest natural and unrefined ingredients, the color of our products *may* differ slightly in color and fragrance from time to time. This does not mean that the quality is different.

Our products are manufactured in the USA.

Refunds on products are issued only if they are received damaged. Please email myorder@shescentit.com about damaged products within 2 business days of receipt of order. Please also provide pictures showing the damage.  Read more about our refund policies here

You can pay using any major credit card (Visa, Mastercard, American Express, Discover) over a secure SSL, or bank issued debit card. You can also pay via PayPal, ShopPay, Apple Pay and Google Pay.

We do not accept C.O.Ds, checks or money orders.

You can log into your account to check the status of your order. You can also check the status of your order via the link in the order confirmation email.

Orders can only be cancelled within 24 hours.  Once 24 hours have passed, your order cannot be cancelled.

Unfortunately, we are unable to change an order that has been placed. If you've forgotten something and want to add it to your order or need to swap products, we're not able to do so.

You'll have to cancel your existing order and place another. Please email myorder@shescentit.com to cancel your existing order. 

If your order hasn't shipped, please contact us at myorder@shescentit.com. We will correct the address. Unfortunately, we cannot correct email addresses once orders are placed.

Discount codes must be applied at checkout to be applicable. Discount/Promo codes cannot be combined with another. Only one code can be used at a time.

Discount codes must be used within the validity date.

Once you placed your order, your in-stock product will be held in the warehouse.  An out of stock status on the website does not apply to previously placed orders.

No, we do not accept returns. All sales are final once shipped. 

Shipping times vary. Extended shipping time may occur due to inclement weather, promotional sales and extenuating circumstances.
Delivery times will depend on destination. See our full shipping policies here.

Shipping costs are calculated by the shopping cart at the time you place your order.  Please see our full shipping policies here.

We currently ship all retail orders via UPS & USPS. 

Your order ships from our warehouse in NY.

Yes, we do. All APO/AE and PO Boxes orders ship via the USPS. We cannot ship the orders via UPS. Please note, shipping delays may occur.